Putting yourself in your customer’s position, or at least listening and trying to understand the issues from their perspective, can often lead to a level of trust. Just listening could make them your most trusted ally.
It pays to work hard at understanding our customers’ needs.

Customer Service in any business requires a minimum of tact and service, however, people have come to expect much more. Does your lab offer service beyond these expectations? See how the Whip Mix customer team handles customers from simple information requests to significant problems.