FAQ Resources

Filter by Product/Type

Or Filter By Language

One 180 sec cycle should work for WMC model resins. If the surface still feels a little tacky you can run a second 180 sec cycle.

Only after a failed print (tray cleaning process) or a “Failed to approach – Target not reached in XX seconds” (debris in tray or calibration joint has shifted)

If you experience delamination while printing on the Pro2 printer, recalibrate the scanner, clean the glass slider and glass on the resin catch tray. Then check for debris on the projector lens and clean. If the problem persists, check the glass slider itself. We have seen a few cases where the glass on the slider breaks loose from the slider itself so the glass plate is no longer adhered to the slider. If you experiences this, follow the steps below to fix the issue.

1. Remove glass slider from printer.
2. Make sure the frosted side of the glass is facing upwards.
3. Open a warranty claim with Asiga if unit is still under warranty. This is done on the Asiga website, www.Asiga.com.
4. Take glass and slider to a windshield repair shop to have the glass re-adhered to the slider. Make sure the material used to adhere the glass to the slider is not higher than the top of the glass, this can cause it to rip a resin tray.
5. Re-install the slider into the printer. Inspect the glass slider to make sure it was re-adhered correctly. Follow instructions to reinstall the glass slider or follow removal instructions in a backwards manner.
6. Run a test print to see if the slider is fixed and resolves the delamination issues.

We have had several calls recently where labs have had failed prints. They are either trying to pick the cured resin off the bottom of the resin tray when calling or attempting to start another print immediately after a failed print without removing the cured resin from the bottom of the resin tray. Doing this causes “approach errors”, due to an obstruction being detected. To remedy this issue, do the following steps when you get a ‘failed print’.

1. Remove any cured resin from build platform, and clean thoroughly with isopropyl alcohol.
2. Run Clean Tray Function

  • Click on Control – then LED – start led and let run for about 15-20 seconds.
  • Remove resin tray from printer, and use a business card or index card to locate cured resin on bottom of tray.
  • Gently lift the rectangular shaped cured resin at the bottom of the tray. We find it easiest to start in one of the corners of the rectangle.
  • Remove cured resin from tray and throw away.
  • 3. Check bottom side of resin tray and glass for dirt/smudges/residue. Wipe any resin residue or smudges from bottom side of build tray and glass of the printer.
    4. Re-insert resin tray, and build head.
    5. If failed prints continue, call us at Whip Mix Tech Support.

    For a MAX user 0.5Kg is Ok. We can use 200-300 gm (0.20- 0.3 kg) of material to print a job because the MAX has a small tray. (Print Trays come in Different sizes and Number of Uses)

    For a PRO user, 0.5 kg is not enough because of the size of the tray. The pro tray needs 700-800 gm of material to do a print a job.

    If you are noticing “flash” or “icicles” around the edges of the build plate on your printer; this is most often caused by the projector nearing the end of its life expectancy. Once the projector starts to go bad, projected light will begin to scatter on the edges of the image. Contact Whip Mix Technical Support for further assistance.

    1. Log into Asiga.com account
    2. Select on my products and click on software
    3. Select and download the version of software that you desire
    4. Locate the downloaded installer and run the installer as administrator
    5. Select next through the prompts and enjoy the update

    1. Log into Asiga.com account
    2. Select on my products and click on firmware
    3. Select on your printer
    4. Select on the version of the firmware you wish to download
    5. Open composer software
    6. Open printer web interface (the world icon)
    7. Select the update firmware tab
    8. Select ‘choose file’ and locate the firmware you downloaded (look in ‘downloads’ folder) select the firmware and then select ‘OK’
    9. Select upload- IMPORTANT stay on this screen until upload states successful
    10. Go to printer and select on the systems tab on the touch screen
    11. Select firmware
    12. Select update firmware
    13. The printer will reboot
    14. Enjoy the update

    Calibration is important to the success of a print build. Following this guide will let you check your Asiga MAX to see if the calibration of the build plate has shifted. This could be one cause for the error, “Failed to reach target in 60s.”

    1. Remove the resin tray and clean the build head.
    2. Put the build head in the printer and tighten the black build head knob.
    3. Zero the position encoders. Go to maintenance > Position Encoders > Zero Position Encoders > Press the “Zero” button. The numbers on the left of the screen should be +- 0.010. It is ok if they fluctuate as long as the fluctuation is small.
    4. Press and hold the down arrow until the build head stops moving. Now check the values on the left. If you see any large values, the Zero Position calibration was done incorrectly and needs to be done again. If the values stay small then the calibration of the Zero Position is good.

    Asiga Printers are available with 405nm (nano-meters) or with 385nm. The 405nm machines are multipurpose. The 385nm machines have the UV light availability, which is necessary for curing clear materials.

    Asiga printers have build plates that vary depending upon which printer you use. There are five available build plate sizes:

    71mm x 40mm (Pico2 (HD)
    96mm x 54mm (PRO 2 (50)
    115mm x 64mm (Pro2 (62)
    119mm x 67mm (Max)
    144mm x 81mm (Pro2 (75)

    Asiga printers are “Open Source” printers and can use any of the light cured resins. You may need to adjust some of the print parameters and you may see a difference in accuracy depending upon the manufacturer of the resin material.

    Whip Mix does not have all of the parameter numbers for every print resin on the market and would not. However checking with our Digital Technical Support department before you print may help with your ultimate success.

    Resin materials will change the more we use them in our industry. Expect to change some of your numbers over time.

    Yes, but stir it before printing if it has been sitting for an extended period of time. If you notice that there is sediment on the bottom of the tray then it needs to be mixed.

    To some extent, if the models still have resin residue on them after the clean alcohol bath then you need to change the alcohol. At this time the alcohol can’t be filtered and reused when it becomes too dirty to effectively clean printed parts.

    Post processing instructions and recommendations are material specific and should be supplied by the resin manufacturer. For WMC resins, we recommend the highest percentage you can get above 90%.

    By following the path below, users can find the historical calibration data. This information is used to track employee calibration schedules for the scanner.

    C:\Users\[CURRENT WINDOWS USER]\AppData\Roaming\3Shape\ScanServer


    1. Shut down ScanSuite;
    2. Open Plab from C:\Program Files\3Shape\ScanSuite or C:\Program Files (x86)\3Shape\ScanSuite depending on the installed software version
    3. Use password: unique


    1. Auto setup – performed by inserting the dot plate and pressing “Auto setup”. For D2000 scanners, auto setup is performed for left and right axis separately.
    ! NOTE: Auto setup is available only for the scanners with the single calibration object.
    2. Open setup – manual axis adjustment; keeps the current definition file, updates only the axes position values.
    3. New setup – manual axis adjustment; resets the current scanner’s definition file, including color calibration values for the color texture scanners.
    ! NOTE: New setup can’t be done for E scanner models.
    ! NOTE: Scanner must be calibrated after any scan setup.
    See also: How to restore color calibration after new setup.


    Once entered to the axis adjustment window you should change the position of each axis by pressing arrow buttons until the axis is set to a correct position:
    < and > buttons will sightly move the axis in the chosen direction;
    << and >> buttons will move the axis farther in the chosen direction.


    1. Linear axis (single line scanner) – the light line should be in the middle of the rotation axis.
    2. Linear axis (multiline scanner) – the line # 14 should be in the middle of the rotation axis; approximately four (4) lines should be on both sides of the rotation axis. For D2000 linear axis must be aligned with left rotation.
    3. Rotation axis (on D scanners) – flat side of the rotation axis must be parallel to the edge of the swing.
    4. Rotation axis (on E scanners) – white line on the height adapter must be in the front; center blue line should coincide with the horizontal line on the scan plate.
    5. Swing axis – must be horizontal (parallel to the table surface). On E scanners horizontal position can be checked with a level tool.

    Calibration is usually recommended to be done at least once per week, usually on Mondays is the easiest for end users to remember. However depending on the operating environment it could be required to calibrate more than once per week if the scanner temperature is detected to be more than +/- 5 Degrees from the previous calibration temperature.

    You will need to make sure that 3M shows you how to export an un-sectioned scan in 3oxz format from their 3M Connection Center software. Once you have those files you would need to have either the Model Builder Trios and Third Party Scans module or the Model Builder STL module. You also have the option of using CAD points instead of buying the model. This is a pay as you go method so you will not have the upfront cost of buying a module. The downside to CAD points is that you have to monitor how many you have so that you do not start a case without the necessary CAD points to finish it. With CAD points the auto-save feature in 3Shape is disabled so you have to finish the case before closing it or you will lose the design. If you decide to get one of the modules, I would recommend staying with the third party one since it will be cheaper upfront. You could always upgrade to Model Builder STL later if you needed it and the cost is be prorated.

    3Shape has directly addressed this issue in their information as follows, “customer may wipe out any dust or debris from the inside of the scanner with a damp cloth, making sure to never spray any cleaners or solvents directly into the scanner. The customer should never attempt to clean the camera lenses internal to the scanner.”

    Please be sure to follow this information and do not deviate. If you have questions please contact Technical Support.

    1. Backup Current .3ml file
    Navigate to the folder location in the error message and change the name of the existing DentalSystemSettings.3ml to DentalSystemSettings-Backup.3ml.
    2. Run the installer.
    Run the 3Shape Dental System Installer that matches the version they currently have installed. This will regenerate a new DentalSystemSettings.3ml file.

    There should be one 3Shape Communicate account used per one Dental System standalone installation.

    Having same 3Shape Communicate account configured (also same 3Shape Communicate Inbox folder) on several installations is not supported and may cause various problems, like the following,

    Order duplicates arriving into 3Shape Communicate Inbox;
    1. “The order is not up to date. Please get updates from the server and try again” error message when trying to accept the orders in 3Shape Communicate Inbox.
    2. “Unsupported material file version: 20xx-1” error message when having the same 3Shape Communicate account configured and the same 3Shape Communicate Inbox folder configured for several PCs with different DS versions.

    The supported configuration is to have several PCs using the same 3Shape Communicate account only as a server-client installation.

    When trying to start scanning in ScanIt Dental, there is an error message: “ScanIt Dental communication error. Error connecting to ScanIt Dental”.

    Possible solutions:

    Solution 1

    1. Close all 3Shape applications;
    2. Rename folder C:\ProgramData\3Shape\ThreeShape.ScanItDental
    3. Rename ‘user.config’ file in the relevant Dental Desktop Version folder
    4. Restart Dental Manager.

    Solution 2

    1. Rename folder C:\Program Files\3Shape\ScanItDental
    2. Rename folder C:\ProgramData\3Shape\ThreeShape.ScanItDental
    3. Run the installer of the same Dental System version on top of the existing installation.

    If it doesn’t help, try:

    1. Installing available Windows Updates;
    2. (Re)installing SlimDX Runtime .NET 4.0 (get installer here);
    3. reinstalling .NET framework;
    4. temporarily disabling antivirus;
    5. making clean installation of Dental System.

    Try the steps below if a 3Shape computer cannot access the shared server folders (even the server can’t access them).
    Try this after checking windows firewall and antivirus for blocks.

    1. Go to “Control Panel\Network and Internet\Network Connections”.
    2. Right-Click on the connection and choose Properties.
    3. Ensure that “Client for Microsoft Network” is checked.
    4. Then click OK!

    This should restore your ability to access the folder location. If not, call Technical Support.

    The network connects all of the PC’s together to send their information on to the Printer or the Mill. If you do not see your PC listed on the network, here is the procedure to get up and going.

    1. Go to Control Panel > Administrative Tools > Services. Then make sure that the Status field displays as “Running” and the Startup Type is set to “Automatic” for all of the following services;
    DNS Client
    Function Discovery Provider Host
    Function Discovery Resource Publication
    SSDP Discovery
    UPnP Device Host

    2. If they are not displayed as Automatic, double click on the applicable service and change the Startup Type to “Automatic”. If the Service status displays “Stopped,” click the “Start” button. Click “Apply” and then “OK”.

    3. Now close out of all of the boxes. The PC should appear on the network and see other PC’s on the network.

    ! NOTE: ‘ScanIt Restoration STL Output’ option must be enabled on the dongle before scanning or exporting in STL format.

    It is not possible to scan directly in .stl format using ScanItDental, but the scans can be exported in .stl.

    1. Scan the order in ScanItDental
    2. In Dental Manager right-click on the scanned order
    3. Go to Advanced > Export scan
    4. In “Save as type” choose STL File (.stl)
    5. Choose where to save the files and press “Save”

    It is possible to scan directly in .stl format using ScanItRestoration

    1. Create an order and open it in ScanItRestoration
    2. Before starting to scan go to File > Settings
    3. In “Save type” select stl, press OK and start scanning

    There are several options of copying an order in Dental Manager. All of them can be accessed by right clicking on the order and going to Copy:

    Standard copy
    This option will create a copy of the order with all the files and settings of the original order. If the original order was in the ‘Designed’ state its copy will be in ‘Scanned’ state, but as the DentalDesignerModellingTree.3ml is copied it is possibly to recreate the original design.

    Copy and reuse CAD design
    With this option it is possible to reuse design of the previously created Digital Temporaries and Diagnostic Wax-ups orders following these steps:

    Right-click on the designed order and choose Copy > Copy and Reuse CAD Design;
    A copy of an order is created with the Waxup/Pre-preparation scan enabled in the Order form.
    Scan the new order or import a scan of the preparation (during scanning of the order SID will ask to align the new Preparation scan to the old one),
    When designing a new order to select Choosing smile library > Provider > Reuse original teeth on the SmileComposer step to apply scans of the original teeth to the created crowns and pontics.
    See also: Dental System user manual > How Do I Create > Temporaries > Reuse Design
    Copy and Append CAD Design to Preparation scan
    This option will attach the design that you made to the scan, and will create a new order where you will have original scan with appended design for the user to create a new design on top of it.

    Append Design for Reuse
    This option is used with abutment cases only. When a new scan is made, the system of coordinates of implants remains the same, and the design can be reused following these steps:

    Create and design an order #1 with a customized abutment (doesn’t matter if it has anything on top);
    Create order #2 with a customized abutment in the same place as in order #1 (doesn’t matter if it has anything on top);
    Right-click on the order #2, go to Copy > Append Design for reuse and select order #1 in the list of the orders;
    When designing order #2 on the Parametric design step you will have an option of using the of using the design made in in order #1.

    This guide will walk you through the steps to setup the automatic order deletion function in 3Shape.

    1. Open the Dental System Control Panel.
    2. Click the General option under the Dental Manager heading.
    3. Scroll to the bottom of the window.
    4. Enable the automatically delete orders option.
    5. Set the number of days that you want to keep orders. Example – Settings 30 days will delete all orders except those that were made within 30 days of today.
    6. Check the box next to “Keep files but delete from database”. This will keep the order data on the computer but remove the entry from the database. If this is not checked, it will delete the order from the computer and there will be no way to recover the order if needed.
    7. Click the Delete Now button.
    8. Save and close the Control Panel.

    To import materials, libraries or settings of an external manufacturer into the Dental System the following steps must be performed:

    1. Request the .dme file for the materials, libraries, or settings from the manufacturer.
    2. Open Dental System Control Panel > Tools > Import/Export.
    3. Select the Import Materials tab.
    4. Select the .dme file from its file location.
    5. Import and wait untill the materials are uploaded.
    6. Once the import is finished, a confirmation message will show up.

    Imported materials, libraries and settings will be shown in the respective sections in Dental System Control Panel.

    ! NOTE: Be aware that some materials are not approved in certain countries due to the FDA regulations, so they cannot be imported into Dental System.

    USBview is an application that enables you to browse all USB host controllers and connected USB devices on your computer. 3Shape has its own version (3Shape USBview) and is installed automatically together with ScanServer or ScanSuite.

    3Shape USBview will help you connect the scanner according to the USB connection requirements.

    3Shape USBview is located in C:\Program Files \3Shape\USB Test or C:\Program Files (x86)\3Shape\USB Test depending on a software version installed.

    3Shape USBview is updating the status of USB connection automatically – each time the device is connected, disconnected or appears in another USB port, the change is displayed immediately – no need to refresh the window.

    3Shape USBview user interface

    1. USB Host Controllers (left panel).

    Shows available USB host controllers in the PC
    Shows version of USB used in each host controller (e.g. USB 2 = USB 2.0)
    Shows if any of the devices are connected into the ports of the host controller;
    Highlights the host controller with certain colors to show what devices are connected (e.g. green host controller color means only 3shape scanner is connected into it)
    Each USB host controller is clickable to see which ports does it have and what devices are connected.

    2. USB ports in the selected host controller (right panel).

    Shows available USB ports in the selected USB host controller
    Shows extended information about type of USB host controller in the right top part of the application window
    Shows all devices connected into USB ports of the host controller
    Highlights USB ports with certain color according to the type of connected device (e.g. green color means 3Shape scanner, blue means other device)
    Each USB port is clickable to see extended information about the connected device.

    3. Connected devices details (bottom panel)

    Shows information about the device in the selected USB port, provided by the device manufacturer
    For 3Shape lab scanners it is possible to see scanner model, serial number and USB driver version.

    To integrate Implant Studio with Dental System check the following,

    Dongle(s) with active Dental System and Implant Studio license is(are) connected.

    Dental System software is installed.

    1. Install Implant Studio (to integrate Implant Studio in Dental System standalone installation of Implant Studio is required)
    2. Open Dental System Control Panel > System Settings > click browse next to ImplantStudio path in the corresponding section. Browse / insert the following path,

      If Implant Studio is installed on the same PC – C:\Program Files\3Shape\Dental Desktop\Plugins\ThreeShape.Triart\ImplantStudioIntegrated

      If Implant Studio is installed on another PC in the local network: \\{ Computer Name Or Ip Address }\3Shape Dental System\Dental Desktop\Plugins\ThreeShape.Triart\ImplantStudioIntegrated

    3. Save the changes in control panel menu.

    Now you can create an Implant planning order in Dental System, upload or create scans and open the implant planning step using Implant Studio integrated.

    How to integrate Implant Studio in Dental System

    Steps to reproduce:
    1. Install standalone DS;
    2. Run installer on top and choose Server install;
    3. On another PC try to install a Network Client to this Server installation.

    Achieved result:
    Not possible to set DS Server – “No Dental System found on” when setting PC name or IP address.

    Expected result:
    DS Server should be detected so that it’s possible to install Client.

    Note: Client installation works fine when Server is installed clean, and not on top of standalone.

    WORKAROUND: on Client PC go to shared folders of the Server PC and manually create DM and DSCP shortcuts. Manually Change the application paths pointing to C drive to the network paths. This fix will work best if you are in contact with the Technical Support Team when attempting.

    You can if you exported all the cases to one file. See the following steps:

    1. Select the cases you want to export by holding “Ctrl” on the keyboard and left clicking the case in OrthoAnalyzer.
    2. With all the cases selected, left click the export button in the bar at the top left and select “export to file.”
    3. Select “No” in the pop up box asking if you want to put all patients into a common file.
    4. Select where you would like to save the file and name it. Click “Save.”
    5. In the pop up box, select all the files you would like to export and click “Ok.”

    1. In the bar at the top left of OrthoAnalyzer, select “Import from File.”
    2. In the Open box that pops up, navigate to the file and select “Open.”
    3. In the pop up box, make sure all files are select and select “Ok.”

    This response just came back from 3Shape regarding an issue with F1 key not bringing up the user manual:

    3Shape says it is bug #42179.
    This should be resolved on the 2018.1.1 version of Dental System.
    Unfortunately, 3Shape does not have the release date for that version just yet.

    For the moment, the workaround is to open the manual directly from its path, which is C:\ProgramData\3Shape\DentalSystem\Documentation\2018\English\Manual

    In DentalSystem 2018 there are the following ModelBuilder license packages:

    1.ModelBuilder All scans (MB STL + MB 3rd party + MB TRIOS + MB Impression licenses);
    2.ModelBuilder TRIOS scans;
    3.ModelBuilder Impression scans (sold together with ScanIt Impression as a part of Impression Scanning license package).

    How does DentalDesigner 2018 work:
    Any type of scan (including TRIOS, impression, STL, 3rd party) can be opened with DD Premium, Crown & Bridge or Complete Restorative subscriptions. ModelBuilder licenses are not checked in DD2018.

    How does ModelBuilder 2018 work:
    1. To work with TRIOS scans it requires ModelBuilder TRIOS scans license or 6 CAD Points.
    2. To work with Impression scans made with a 3Shape lab scanner, it requires ModelBuilder Impression scans license or 6 CAD Points.
    3. To work with STL scans and 3rd party orders it requires MolderBuilder 3rd party scans license or 12 CAD Points.

    When installing and using Dental System, the following ports should be open,

    MS SQL Server: 1433, 1434, 1066, 1666
    Dongle Server Service: 27027
    3Shape Communicate: 9200
    FTP: 21
    HTTP: 80
    SMTP: 25

    If any of the ports are not open, the user should contact their local IT assistance for opening the ports.

    Logs for Dental System applications can be found under following locations,

    Dental System Installer – %ProgramData%\3Shape\DentalSystemInstaller.log

    Dental System Control Panel – C:\Program Files\3Shape\Dental System Control Panel\ControlPanel.exe.log

    Dental Manager – %ProgramData%\3Shape\DentalManager\DentalManager.html

    Dental Manager Service – C:\Program Files\3Shape\DentalManagerService\DentalManagerService.exe.log

    Dental Designer – C:\Program Files\3Shape\DentalDesigner\DentalDesigner.exe.log

    3Shape Communicate Inbox – %ProgramData%\3Shape\DentalManager\ThreeShapeCommunicateLog.html

    ScanItDental – %ProgramData%\3Shape\ThreeShape.ScanItDental Standalone\ExceptionLog.txt

    ScanServer/ScanSuite – %appdata%\3Shape\ScanServer\ExceptionLog.txt

    Dongle Server Service – C:\Program Files (x86)\3Shape\Dongle Server Service\DongleServer.exe.log

    For the crown and bridge dongle, the 3shape version must be 16.2.0 and newer for the dongle to be recognized.

    If you are having trouble with recognition, call or e-mail Technical Support for up-grading your 3Shape version to the 16.2.0 Version or newer.

    3Shape can automatically output design files for local milling. However, this function is not enabled by default. Please take the following steps to set up automatic out-put.

    1. Open the 3Shape Control Panel
    2. Go to Manufacturing Processes
    3. Change the user’s materials to only have their site as the manufacturer.

    You need to do this for each manufacturing process tied to a material that the customer uses for local manufacturing.

    Objective: The main purpose of updating replacing customer material files in Asiga is to ensure the customer is using the proper and most up-to-date print strategy. Print strategies can change due to advancements in the firmware, software, and even new printer classes.

    How to delete out old material files- There are two ways to do so.

    Method 1
    1. Open composer and select new build (if composer is already open- locate the build properties icon and select it).
    2. Under the “Material” section select the material you would like to remove and then select on the gear.
    3. The gear will drop down with multiple options- select on the delete option if available. If the delete option is greyed out, try method 2.

    Method 2
    1. Open file explore and browse to the following path to locate saved materials
    C:\Program Files\Asiga\Composer\Materials
    2. Select and delete the material files that you are wanting to remove from the Asiga Composer Software.

    How to import new materials into the composer software
    1. Transfer the new material files to the customers PC either by email or by another files transfer service (example: TeamViewer, Wetransfer, etc.).
    2. Open the Composer software.
    3. Select “New” for creating a new print job- the Build Parameters window will open.
    4. Select on the “Gear” on the right next to the material selection drop down.
    5. After selecting the “Gear”, click on the “import” option. If using Composer 1.2.8 you will then select “composer”.
    6. From here, a window browser will open and you will need to locate the material file that you would like to import. If you downloaded the material file from an email or link there is a good chance that the file ended up in the “Downloads” folder. After finding the downloaded material file select it and then click “open” in the bottom right corner of the window browser.
    7. Verify that your material file is loaded into the software by searching for it in the material selection drop down. If it is there, you have successfully imported a material file.
    8. Enjoy!

    The information from 3Shape is as follows:

    1. Explore Order
    2. Order Source
    3. Erase all files with 1kb

    It would be best if you let the Technical Support Team walk you through this issue.

    Unfortunately, inform the customer that this is not a valid workflow.

    The Trios, is for scanning positive objects such as teeth in the mouth or a stone model. If a scan of a negative surface is done and sent in for processing, the Dental System will treat it as if it is inside out and the Model will be built in the reverse direction. In other words, you can build a model of the impression but you can not build a model of the reverse of the impression.

    No, all facial images are stored in the Bellus3D cloud.

    No, the annual subscription covers all imaging, file sharing, and exporting.

    There isn’t a mode for capturing the shoulders at this time.

    No, it must be the iPad Pro (without the thumb pad) to have access to the high tech camera.  The app also works with iPhone 10x or 11x although it is hard to adjust with a small screen.

    Here is how to delete a face model or workspace.

    • From the gallery, upper left corner of iPad, press Edit
    • Touch the face model(s) you would like to delete
    • The face model will have a check mark in the upper left corner
    • Upper left corner of iPad, press Delete
    • Face model is deleted

    Go to the administration toolbox icon and click on either Feedback & Support for the Knowledge Base or Tutorial for taking 3D images.

    If you are using 3Shape, login to your 3Shape account in Bellus3D, and you will have access to your files.  If you are using other CAD software, have the scanned models in cloud software such as google drive, and bring in the files from that location.

    Seven 2D photos are saved with the 3D image.

    These images relate to perspective.  When you are looking at a distance, images are smaller.  If you want to measure accurately, use the Orthographic Projection view to maintain relationship size.  Find more information in Feedback & Support, Knowledge Base (in Settings).

    The free version of Bellus3D allows for facial scanning only. You cannot make any changes to the images and there is a cost to export the file.

    Not at this time. That is in development for a future upgrade. At Whip Mix we strive for superior customer service and we will notify you prior to expiration.

    Coming soon, the dentist will have access to dental arches. Pick between different tooth shapes and styles, and arch sizes for a general idea of what will work for the patient.

    Yes. Contact Whip Mix Technical Support for a duplicate copy.

    Yes the dentist can. It is advisable that they work with a local Physician if possible so that there is more of a connection with the Patient, Dentist and Physician.

    Whip Mix has relationships with Medical Doctors in each state. We do not give this information out so that we can protect our connections. There is a cost and a code to access. Contact Whip Mix Technical Support for further information.

    Vyaire provides Technical Support 24/7. The number is 1-800-231-2466

    Call Technical Support if the monitor stops recording.

    Follow this memo from the government.
    Decision Memo for sleep testing for obstructive sleep apnea (OSA) (CAG-00405N) CMS.gov
    Type 1:  Polysomnography (PSG) is covered when used to aid the diagnosis of OSA in beneficiaries who have clinical signs and symptoms indicative of OSA if performed attended in a sleep lab facility.
    Type II or III:  Sleep testing device is covered when used to aid the diagnosis of OSA in beneficiaries who have clinical signs and symptoms indicative of OSA if performed unattended in or out of a sleep lab facility
    Type IV:  Sleep testing devices measuring three or more channels, one of which is airflow, is covered when used to aid the diagnosis of OSA in beneficiaries who have signs and symptoms of OSA if performed unattended in or out of a sleep lab facility
    A sleep testing device measuring three or more channels that include actigraphy, oximetry, and peripheral arterial tone is covered when used to aid the diagnosis of OSA in beneficiaries who have signs and symptoms indicative of OSA if performed unattended in or out of a sleep lab facility

    Farangometer, by Dental Sleep Solutions used to locate ideal positon of mandible for maximizing airway. Rhinometer used to measure the nasal passages. Both Farangometer and Rhinometer cost $16,000. Together they help determine the best position of mandible for appliance fit, both in vertical and horizontal measurements.

    APNEA Link is a competitive home sleep study. Medical doctors like to read the type of data and software they are used to reading…so if a dentist has an existing relationship with a Medical doctor, he/she may dictate what unit the dentist buys. You should be aware of this brand.

    Screw retention has been the preferred method of retaining mounting plates to articulators for many years. However, the latest versions of articulators are coming out with magnetic retention. This method saves time when working with the articulator and allows the user to move cases freely in and out of the individual articulator.
    The Whip Mix articulators may be permanently converted to magnetics using the Quick Mount magnetic conversion kits for the appropriate articulator. These kits are also used for the permanent conversion of the Hanau Wide View series, the Hanau Modular Series and even Denar Articulators (with the exception of the 300 series).
    If you were interested in quickly converting your articulator, then you would use the DENAR Magnetic Mounting System for the appropriate Articulator. This system consists of a magnetic converter plate and a disposable mounting plate.
    The magnetic converter simply screws onto the articulator in place of the normal screw mounting plate. A disposable mounting plate is attached using the magnet in the converter. The Dental Professional would then mount the casts in a normal fashion. The casts when the mounting is set are now removable and replaceable without threading and unthreading the mounting plate.
    Listed below are the parts necessary for each of the systems. For help with this easy project or other issues with your Whip Mix, Hanau or DENAR articulator please call Technical Support at Whip Mix.
    The Whip Mix Quick Mount Magnetic System
    For Whip Mix 2000, 3000 and 4000 Series Articulators and Hanau Wide View Item # 28708 (Kit)
    For Whip Mix 8500, Hanau Modular and Denar Articulators Item # 28707 (Kit)
    For further use of this system, you will need Disposable Mounting Plates Item # 28701
    The DENAR Magnetic Mounting System
    For DENAR and Hanau Articulators you will need Converter Plates Item # 20002367 (pair)
    For Whip Mix Articulators you will need Converter Plates Item # 20003145 (pair)
    For further use of this system you will need Disposable Mounting Plates Item # 20002368
    A set of D/H Converter Plates per articulator. item#20002367
    2- Disposable Mounting Plates either 20002368 the 20ct. or 20002369 the 100ct.

    The articulator is a mechanical device that simulates jaw movement.  Unmounted casts give the technician only basic information about the patient’s occlusal relationship.  For a complete analysis of the functional relationships, the use of an articulator is required.

    In an ARCON designed articulator condylar housings are built into the upper member of the articulator and the condyles are always fixed onto the lower member of the articulator.  This design simulates the location of the condylar ball for the patient.  With a non-arcon designed articulator, the condylar housing is found on the lower member of the articulator and the condyles are attached to the upper member. This design is opposite of the anatomy for the human skull.

    The use of Semi-Adjustable Articulators, like the Whip Mix, is having the capability of providing the maximum amount of diagnostic information with minimum need for clinical adjustment during delivery/placement of the appliance.

    [Video] Why Do We Need Bite Records, Facebow Transfers & Semi-Adjustable Articulators?

    In some patients the timing of the Bennett movement occurs early in the latero-trusive movement.  When this occurs a shift is seen even before the condyle begins its translation from the fossa.  This is called Immediate Side Shift. Accommodating the patient’s side shift movement will offer more freedom of lateral movement while the patient is in centric relation.  It is important that the laboratory technician program the articulator to ensure the movement replicates the patient’s condition.  The Whip Mix Model #2240 offers the Immediate Side Shift capability.

    No you do not however, it would be best to provide as much detailed, patient information as possible to reproduce the patient’s ideal occlusion.

    A 90 Second Facebow Can Save You Time & Money in Your Dental Office

    [Video] Why Do We Need Bite Records, Facebow Transfers & Semi-Adjustable Articulators?

    Many Semi-Adjustable Articulators on the market can be retrofitted to use the Quick Mount Magnetic System. Refer to the selection chart on the Quick Mount Magnetic System by going to the link above to determine if your articulator can be converted.

    Yes, the Dovetail Incisal Block. During the wax-up procedure on the mounted stone casts, the laboratory technician or dentist may have to move the casts through frequent excursive movements on the articulator to check the positioning of the wax to ensure ideal occlusion is achieved.  During this procedure wearing away of the stone casts is likely.  To prevent this unwanted wear, a custom incisal guide table made out of auto polymerizing acrylic resin should be fabricated either on the flat plastic incisal guide table that comes with the articulator or on our metal Dovetail Incisal Block.

    Yes, our InstaMount Mechanical Mounting System, a plasterless mounting system, allows you to mount your study casts on your semi-adjustable articulator. This is simply achieved by placing and securing your upper and lower casts on the Model Platform. Next, tighten the platform to the InstaMount Base Plate. After you have checked for and eliminated possible occlusal interferences, bring the casts into occlusion. While holding the casts together center them in the middle of the articulator and hand tighten the locking screw. After final adjustments have been made, firmly lock the InstaMount in place using the locking wrench.

    This is the original Whip Mix Articulator, which has adjustable condyles, and is based on the Stuart Articulator. Does this make it a “Fully” adjustable articulator?

    While you can adjust the condyles from Small to Medium to Large (S, M, L) as noted on the face of the lower member of the articulator, just under the condyle, and indicated when using the Whip Mix 8645 Face Bow; these are still specific spots in movement. The condyles are then not “Fully” adjustable which would be necessary for it to fall into that category. It remains a Semi-adjustable Articulator.

    Simple!  The Whip Mix Articulator System is extremely easy to use. It is not intimidating for dentists who may be thinking about using a Semi-Adjustable Articulator. The simplicity and speed with which the necessary registrations are obtained and transferred to the Whip Mix Articulator (using the Whip Mix Face-Bow) enable the operator to accomplish corrective and restorative dentistry with greater precision than ever before; and without the use of expensive equipment and more time consuming techniques.

    Affordable!  The Whip Mix Semi-Adjustable Articulator and Face-Bow System is one of the most affordable and reliable systems on the market.

    Durable!  Utilizing parts made of anodized aluminum, phosphor bronze or stainless steel, assures a maintenance-free use. With over 40 years of manufacturing experience, the Whip Mix Articulator has established itself as an instrument of choice for the majority of undergraduate dental education programs in the US and Canada.

    Interchangeable!  The Whip Mix 2000, 3000, and 4000 Series Articulators have the “ACCUMOUNT” Mounting System.  This makes it possible to interchange mounted casts between individual series of articulators without the loss of accuracy. The accuracy of interchangeability is reported in the Journal of Prosthodontics, vol 9, No 3 (September), 2000.

    Read More – Answers to 5 Frequently Asked Questions About Whip Mix Articulators

    [Video] Why Do We Need Bite Records, Facebow Transfers & Semi-Adjustable Articulators?

    All Whip Mix Semi-Adjustable Articulators feature the ARCON design.  ARCON is a contraction of the words for articulator and condyle. In an ARCON designed articulator the mechanical fossa is fixed relative to the maxillary cast, making the instrument more anatomically correct. Because of their ARCON design, Whip Mix Semi-Adjustable Articulators are ideal for the study of occlusion and the movements of the temporomandibular joint.

    This will depend on what you need your articulator to do.  Whip Mix offers several models that offer different features depending on the extensive requirements for the patient being treated, needs of the dental laboratory, or the needs of the dentist.

    The Model #8500 Articulator, an open fossa design, features a straight tracking condylar element, progressive side shift setting, and adjustable intercondylar width.  The intercondylar width can be set at the following distances: 96mm (small), 110mm (medium), and 124mm (large).  This distance is determined by the marks found on the face-bow during the face-bow registration procedure.  This articulator is not interchangeable.

    The Model #2240 Articulator, an open fossa design, features a fixed intercondylar width of 110mm, curved emenitia with a ¾” radius, fixed bennett angle set at 7½ degrees, has immediate side shift capability and is interchangeable within the 2000 series.

    The Model #2340 Articulator, an open fossa design, features a fixed intercondylar width of 110mm, straight condylar element with progressive side shift capability and is interchangeable within the 2000 series.

    The Model #3040 Articulator, a closed tracking design, features a fixed intercondylar width of 110mm, progressive side shift capability and is interchangeable within the 3000 series.

    The Model #3140 Articulator, has a modified tracking design, features a fixed intercondylar width of 110mm, progressive side shift capability and is interchangeable within the 3000 series.

    The Model #4640 Articulator, offers the most visibility of any Whip Mix Articulator available on the market. This is made possible by a design that eliminated the crossbar between the upright posts.  The Model #4640 Articulator features a closed tracking design, a fixed intercondylar width of 110mm, progressive side shift capability and is interchangeable within the 4000 series.

    The Model #4641 Articulator, like the Model #4640, offers the most visibility of any Whip Mix Articulator available on the market. The Model #4641 Articulator has a modified tracking design, a fixed intercondylar width of 110mm, progressive side shift capability and is interchangeable within the 4000 series.

    All Whip Mix Semi-Adjustable Articulators are also available with the Quick Mount Magnet System.

    The Model 100 Simple Articulator features a magnet mounting system, fixed protrusive angle at 20 degrees, fixed lateral setting at 15 degrees, reusable metal mounting disks, adjustable mounting platform stand, and flat and curved mounting platforms.  The Model 100 Simple Articulator is recommended for the less complicated cases.  The Model 100 Simple Articulator is not interchangeable and does not accept a face-bow.

    Yes.  With the exception of the original Model #8500 Articulator, all Whip Mix Semi-Adjustable Articulators feature the “ACCUMOUNT” system of interchangeability which makes them interchangeable within like series.   The accuracy of the interchangeability is reported in the Journal of Prosthodontics, vol 9, No 3 (September), 2000.

    Cost savings.  There is no need to purchase several articulators for your practice/laboratory.  Using an articulator that is interchangeable allows you to exchange mounted casts between like articulators without loss of accuracy.  Only the mounted casts need to be sent between the doctor’s office and the laboratory.  There is an additional savings in shipping cost for the weight of the articulator being sent back and forth between the doctor’s office and the laboratory.   Finally you would eliminate repairs that are a result of the articulator being damage in transit between the office and laboratory.

    Any articulator with the “ACCUMOUNT” plate offers interchangeability.  This can be identified by a 2 ½ ” circular plate that is attached to the lower member of the articulator.

    Yes, the Whip Mix 2000, 3000, and 4000 Series Articulators are modified with the “ACCUMOUNT” Mounting System.  This makes it possible to interchange mounted casts between like series of articulators without the loss of accuracy. The accuracy of the interchangeability is reported in the Journal of Prosthodontics, vol 9, No 3 (September), 2000.

    Average settings will accommodate most treatment cases.  Although, you do have the convenience of customizing your settings if you have taken lateral check bites. Whip Mix uses average settings of a 15° Bennett Angle and a 30° Protrusive incline; or condylar inclination.

    The most significant difference between the Model 8500 and all other models is the interchangeability feature.  In addition to being interchangeable, the 2000, 3000, and 4000 Series Articulators offer increased interframe distance and more lingual visibility.  For more detailed information on each series, please select from the appropriate link.

    All of our semi-adjustable articulators accept direct and indirect face-bow registrations.

    Whip Mix accessories enhance the capabilities of the Whip Mix Articulator systems and provide a wide range of options for specialized needs.  For a complete description of available accessories go the products page then click on the articulator section.  Once you have selected the articulator section click on the accessories.

    In many instances you may not need the use of a Semi-Adjustable Articulator for the less complicated cases. A simple articulator with a fixed condylar inclination and lateral settings will work just fine. Whip Mix’s Model 100 Simple Articulator is the answer. This articulator features an easy-to-use mounting system with indexed magnetic mounting plates and reusable metal mounting disks. Average settings allow for smooth protrusive and lateral movements. A Mounting Base with both Curved and Flat Mounting Platforms and an Anterior Centering Pin enables the upper cast to be quickly positioned for easy case mounting. The lightweight aluminum frame incorporates a retractable anterior leg and a posterior stop for optimum tabletop viewing.

    The most notable result is saving time and money. The Quickmount Magnetic System allows the quick, precise and easy placement and removal of mounted casts on many of the most popular semi-adjustable and fully adjustable articulators.

    Fortunately Whip Mix Articulators are extremely durable.  With normal care and maintenance you will probably never need to have it re-calibrated.  However, in the unfortunate event that it gets damaged due to being dropped or knocked off the work bench, you may need to send it back for re-calibration.  A quick and easy way to check for damage would be to do the following:  look for any parts on the articulator that appear bent (i.e. brass face-bow mounting pins, incisal guide pin, or incisal guide pin screw). Set the right and left side shift guides to the 10 degree mark on the Model #2340, 3000, and 4000 Series Articulators and set the side shift guide to the zero mark on the Model #2240 Articulator; release the centric latch and elastic straps if available on your model; check to see if there is any side-to-side movement of the upper member.  If you detect any movement it is possible that damage has occurred.
    Another way to verify if damage has occurred is to remove the plastic incisal guide table from the articulator.   With the side shift guides locked in place as described above, lock the centric latch to secure the upper member.  Then, lower the incisal pin slightly and secure it.  Check to see if the incisal guide pin will slide freely through the slot on the lower member of the articulator.  If the pin hits the lower member or rubs the inside of the slot, this may be an indication that the articulator is out of alignment. We recommended that you send your instrument to Whip Mix for repair and re-calibration.

    If you feel your articulator has been damaged please call our customer service line at 800-626-5651. Our Customer Service Representatives will be happy to assist you with our repair process. Have the model and serial number available with a brief description of the problem ready to give to the Customer Service Representative. You will be issued a Return Authorization Number (RMA) which will be used to track your articulator when it arrives.

    I have seen many complex cases done with less of an instrument than this… The 330/320 would certainly handle any of the complex cases including full mouth reconstructions where you have the opportunity to correct some of the outlying issues with the patient. The ability of capturing Arc of Closure, Anterior envelope of function, Wilson and Bennet are key. Until you have Video CT and are able to use it directly in the computer with design software for creation of the restorations, a mechanical instrument like this is your best option.

    Recently a doctor contacted me looking for parts for her older Denar articulators. As we went over the parts she needed one of the parts she needed was the latch spring for the D5A (part # 110157-1). The spring had broken and needed replacement.

    After further discussion, we discovered she needed a spring for another instrument over 20 years old, the DG100 (part of the Gnathomatic System). I was unsure if even something as simple as a latch spring was available in this case. As is normal I contacted our helpful team at Whip Mix West, and as luck would have it the # 110157-1 actually worked.

    The immediate side shift adjustment is made using the same knob used to adjust the progressive side shift. The calibration markings for this measurement are directly behind the knob. There is a 0-2mm adjustment. Cadiax is one of the better instruments in determining not only immediate side shift but also the progressive side shift and condylar inclination as well. However, there are other techniques for determining these adjustments in other philosophies. Ultimately, adjustment in the patients’ mouth is the best articulator.

    I believe in some cases you will be able to detect ISS movement as you observe the patients movement during an exam. Patients might not be able to understand or realize that they have ISS movement because it has become a part of what they perceive as normal jaw movement. Some clinicians have stated that you can find out or suspect ISS movement could be present during the history collection process.

    • Ask them if they have ever experienced head trauma, where a head injury was involved.

    The Denar Mark 300 series was designed to have “patient averages” built into the design. The short answer is no you would not be able to set the Bennett angle past the 15-degree mark built into the design.

    The design of this instrument and many other instruments manufactured by Whip Mix as well as many other articulator manufacturers took the normal practice used by most general dentists. By this we mean most general dentist, do not take full protrusive and lateral records to set up the articulator. In this case having patient averages built in made it more convenient for both dentist and technicians using an articulator as part of the armamentarium for manufacturing a prosthetic appliance. The literature tells us that most patient’s actual Bennett angle falls somewhere around 7-12 degrees. Therefore, if the doctor doesn’t provide a technician with actual a true angle setting, then setting it to 15 degrees will ensure that interferences during lateral movement will be minimized or in most cases completely avoided because the 15 degree setting opens up the angle of travel for opposing tooth surfaces.

    The Denar Mark 300 Series has a rectilinear or straight lined superior wall.

    The Denar Mark 320 series was designed to have what are called “patient averages” built into the design. With this design of the Mark 320, ISS is not available nor is it built in.

    Thumbscrews for the COMBI and the COMBI II are the same part (ITEM# 110083) even though they are noted with different engineering numbers in the drawings.

    If you pull slightly up on the upper or slightly down on the lower thumbscrew, you will be able to unscrew the thumbscrew from the articulator.

    The thumbscrews are held in place by a THREADED BUSHING (ITEM# 113033), both in the upper and lower members of the articulators. If these bushings are damaged, the articulator must come back to the factory for bushing replacement. The bushings are pressed into and out of place by a piece of machinery, which is not available in the lab or clinic.

    ISS can be captured only by taking a digital or mechanical tracing. You cannot just simply ask the patient to move their jaw around and from there make a determination if ISS is present and if so how much. There are products available like the digital pantograph or our own Cadiax Compact 2, which are capable of determining if ISS exist. Some well-known and highly respected clinicians believe that if you seat the patient’s condyle into their fossa, you will always have a stable and repeatable position from which to work. This of course is Centric Relation position, (CR).

    This is a Semi-Adjustable Articulator. When we first started the design of the Mark 330 series, Whip Mix reached out to some Dentist connections, which included Dr. Peter Dawson, Tuffs University Faculty and others to help determine the criteria for this articulator. It was determined at that time to go with 0-15 degree progressive side shift as an average that would cover the majority of patients. If the patient were beyond the 15 degrees, they would need something more like the D5A fully adjustable articulator. When you are working on Dentures, you generally use a progressive angle of around 7 degrees. The Mark 330 makes this possible.

    You would not notice nor would there be any occlusal discrepancy of the mounting, as it relates to Bennett Angle or Bennett side shift. The difference would be during the lateral movement.  A full discussion on this movement can be long and perhaps debatable.
    • Are they aware of or have they ever been told they might have medical issue that involves deterioration of the bony structures of the condyle or fossa?
    • Have they been a clencher and or grinder all of their lives and overtime have simply worn out the fossa cavity or surrounding tissues?

    The terms Lateral record and Progressive record has the same meaning in many dental circles. Lateral means that the jaw is sliding laterally, (to the left and right). Progressive means the degree of angle the jaw is moving as it slides from left to right. So if this record is being used to find the angle the condyle is moving down the eminence then use you can use this record.

    If it is not a current production model of a Hanau, we most likely do not have parts.

    Please take a photo showing the entire Articulator, then another showing the condyles, and another from the back of the articulator and then contact Technical Support.

    We can help you find out if there are parts available or suggest that you mount a nice set of models to the articulator and use it in your office as a very nice piece of history.

    Few names in dentistry have been associated with articulator design and manufacture as much as that of Hanau. Indeed, over the past 85 years, many have considered the name Hanau to be synonymous with the word articulator.

    Rudolph L. Hanau was born in Victoria West, Cape Colony, South Africa in 1881. He was trained as a mechanical engineer in Leipzig, Germany. By 1906, he had immigrated to the United States where he worked as a consulting engineer in New York City.
    Dr. Frederick Lester Stanton, a New York City orthodontist, conferred with Hanau in 1915 to assist in devising a practical method to determine dental arch form. Their association led to the development of the Stanton-Hanau Surveyor (Fig 2).

    This instrument was intended for orthodontic research and was never meant to map the contours of teeth. No evidence has been found to suggest that this surveyor was ever sold commercially.

    Hanau left New York City in 1917 to live in Pittsburgh, PA. He again relocated in 1918 to Buffalo, NY. In 1920, the legendary Rupert E. Hall consulted with Hanau concerning a new articulator design. This challenge set the course for the remainder of Hanau’s professional career. Hall’s intent was to develop an adjustable three-dimensional instrument with a central vertical axis, around which the condyles orbited during function (Fig 3).

    He wanted Hanau to build the prototype. In the end, Hanau chose to follow the conventional approaches of the time. His concept and resulting landmark Model H evolved from the designs of Gritman, Gysi, Snow, and Wadsworth.

    Hall’s consultation with Hanau may have ignited the engineer’s passion for articulator design; however, Hanau’s epiphany came during one of the heated battles of the early 20th century “Articulator Wars.” In 1920, Hall invited Hanau to attend the Boston meeting of the National Society of Denture Prosthetists. Many of dentistry’s “Titans” of the day were in attendance. Hanau was exposed to the likes of Drs. Alfred Gysi, George S. Monson, and his host, Rupert E. Hall. Each presented papers on his personal theory of mandibular movement and articulator design. As an engineer, Hanau perceived the problem of articulation quite contrary to what he heard at the meeting. Upon returning from Boston, Hanau launched the full effort of his engineering department to design and develop a prototype articulator. In just a few months, he had produced his Model Articulator. He applied for a US patent in February 1921 (Fig 4).

    Within another month he improved his design, which became the Model B articulator (Fig 5). The Model C was Hanau’s final refinement in this series of instruments. He revealed it at the Milwaukee meeting of the National Society of Denture Prosthetists in August 1921. The Model C was commercially produced under the Model A patent, which was eventually granted on June 1, 1926.

    Journal of Prosthodontics 19 (2010) 409–418 c 2010 by The American College of Prosthodontists

    There are several options and these include the following:
    ITEM# 005057-000 Metal Mounting Plates (these are the original metal, round, Zinc plates, 1 pair)
    ITEM# 1100026-10 Denar/Hanau Disposable Plastic Mounting Plates (quantity 10)
    ITEM# 1100026-50 Denar/Hanau Disposable Plastic Mounting Plates (quantity 50)
    ITEM# 1100026-100 Denar / Hanau Disposable Mounting Plates (quantity 100)

    TOS SYSTEM PLATES for Orthognathic Surgery Processes:
    ITEM# 1100027-10 TOS Surgical Mounting Plates (quantity 10)
    ITEM# 1100028-20 TOS Surgical Mounting Plates (quantity 20)

    Magnetic Mounting System
    Hanau borrows from the Denar system to let you use magnetics on your HANAU Articulators:
    ITEM# 20002367 Magnetic Converter Plates (one pair) you must also purchase disposable Mounting Plates.
    ITEM# 20002368 Disposable Magnetic Mounting Plates (20)
    ITEM# 20002369 Disposable Magnetic Mounting Plates (100)

    Recently a customer called concerned that his Mainstay Articulator plastic sections were cracking vertically after mounting. During our discussion, I went over the importance of placing the pins finger snug before stone is applied and using a ‘food grade’ silicone spray to release the set stone after mounting.

    The phenomenon was sporadic and had been happening for several months. I informed the technician I had only heard of this with one other customer and it was many years ago. I also mentioned the Mainstay Articulators are used by technicians around the country and internationally and I had never heard o this issue as and industry wide problem.

    Photos of the issue were emailed to Whip Mix, and as the customer described there were indeed vertical cracks in the articulator sections. We were in the process of bringing in samples to evaluate the issue when the customer called back and said he believed they found the cause of the cracking.

    After talking with the technicians using the product, it was discovered that they were forcing the pins into the holes using ‘above and beyond’ finger pressure, in an effort to seat the pin completely.

    I explained that while ideal for the collar of the pin to meet the base of the articulator section, it is not necessary from a functional aspect of the system. Any pin that may have an elevated collar will have the pin section buried in stone and not cause a mounting or clearance issue. The important aspect of the pin is that it is snug in the receiving hole of the articulator to prevent dies from rotating. The long taper of the pin will engage the receiver hole over a long distance. This allows the pin to be high and still engage properly.

    Direct Mounting simply means that after you have obtained your face-bow registration and have removed the ear-bow halves from the patient, you transfer the face-bow directly on to the articulator to mount the maxillary cast.

    With Indirect Mounting, once you have obtained your face-bow registration, you remove the Transfer Assembly from the cross bar and place the assembly on to the articulator using the Transfer Base Assembly for mounting the maxillary cast.

    Indirect Mounting offers you increased stability when mounting, greater access to your cast, and parallel orientation of the upper and lower members of the articulator. Additionally, there is no need to have several face-bows for your practice. Having additional Transfer Assemblies will allow you to utilize your face-bow immediately after proper asepsis.

    Yes, converting your Direct Mounting Face-Bow to an Indirect Mounting Face-Bow is very easy. You will need the following Conversion Package. 1 Transfer Base Assembly (#9176A) or (#9176QA) if you have a magnetic mounting system. 1 Cross Bar (#8679) and 1 Transfer Assembly.

    Many clinicians use a Face-Bow Fork Support while mounting the maxillary cast. The Face-Bow Fork Support attaches to the lower frame in place of the lower mounting plate. Its cross arm is raised to gently contact the under-surface of the face-bow fork to prevent flexing of the fork.

    Improvements have been made to Whip Mix Face-Bows.  Two design changes you will notice are: a new soft plastic nose piece and a fixed elastic band which provides spring to the ear-bow halves.  Not only is the new soft plastic nose piece more comfortable to the patient, the contour of the nose piece fits the patients nose more accurately.

    Our newest Face-Bow model is the #9155 with the Quick Lock Toggle.  It is universal in that it adapts to any Whip Mix Face-Bow for direct or indirect mounting.  It is easier to use than the other face-bow styles because of the single toggle, easy to place bite-fork, and universal joint.

    Yes, you can adapt the Whip Mix #9185 (metal) or the #9285 (Plastic) Indirect Mounting Face-Bow to the Hanau Wide-Vue Articulator using the #9176A Transfer Base Assembly and the #9186 Face-Bow Adaptor.

    There are numerous accessories that can be purchased and used with the Quick Mount Face-Bows. For a complete list and description of their use, please refer to the following link: Face-Bow Accessories. For accessories specific to the Direct Mounting, Indirect Mounting, or Indirect Mount with Quick Lock Toggle, link directly to the product.

    1. Parts with a Denar Numbers
    The parts listed on the attached list with a Denar number can be purchased from Whip Mix.
    Note: The Lower Bow is sellable item# 20002375
    2. Parts without Denar Numbers
    Items with the Gamma Dental number must be purchased directly from Gamma in Austria.
    Contact: Contact Friedrich Engleithner at: f.engleithner@gammadental.com
    GAMMA DENTAL – www.gammadental.com
    Note: The AB Upper Bow is only available through Gamma part# 06-230430

    Whip Mix no longer sells or supports these pieces of equipment.

    Refer all questions to Goodex (formerly Imaging Systems) 1-800-628-1302

    A customer called and wanted to know the ‘RDA’ , Relative Dentin Abrasive index, of pumice preppies. Preppies are not rated the way that Toothpastes are rated in terms of abrasiveness. In Toothpaste, it is very important because the patient uses it every day. Preppies are used only occasionally to remove build up.

    The pumice particles in the preppies are 90% less than 40 microns and breakdown under use to smaller pieces.

    Unfortunately, no. These products are both comprised of three layers colored white, yellow and Pink and have a differentiating hardness to help develop tactile skills while preparing teeth for restorations. The preparations would be occlusal, buccal, lingual or interproximal but not 360 degrees as the layers are flat.

    Mannequin Learn-A-Prep II is the same product, but with an attached base designed to be used inside a dental mannequin training head, for practice on performing preparations in the mouth. It can be used with any dental mannequin head that has a ¼” x 28” screw size.

    The answer is yes, but it is complicated.

    We can tell you that all three of the liquids will work with the investment powders, but they will have different expansions than when you use the correct liquid. We have not tested these combinations and cannot tell you exactly what will happen and by how much.
    The SLC Plus has the greatest percentage of colloidal silica and drives the greatest percentage of expansion, so investments that use regular SLC would have higher expansions than normal when using SLC Plus. On the other hand, Formula 1 which uses SLC Plus, would have lower expansion than normal if you used regular SLC liquid.

    Your liquid has bacteria in it and the bacteria is growing and living on the colloidal silica. You need to throw that material out and replace it with new Whip Mix Liquid.

    No, the color does not affect the liquid. Special Liquid Concentrate is a light blue and Fastfire Liquid is a purple color. Special Liquid Concentrate Plus is clear.

    If you have Special Liquid Concentrate (SLC) or Fastfire Liquid; let the liquid thaw, then shake vigorously to reincorporate. Use as normal.

    If the liquid is Special Liquid Concentrate Plus, you will not be able to reincorporate the liquid after it thaws. Replace the liquid with new and dispose of the old liquid.

    Generally, temperature issues cause incomplete castings. I know we hear that “it was not burned out all the way”…but really what do you think would happen to left over wax when alloy at over 900 to 2000 degrees F touched it?

    The true answer is that the Mould or the Alloy were not hot enough. Since we are looking at the alloy, and we can see that it has become molten…it is probably hot enough. We cannot see if the glass is hot enough to press, but the results tell us if it is.

    So, let us look at the ring temperature. Let us assume…that the oven is actually at the temperature that the read out indicates. Although I would venture to say that, you do not know the last time that you actually calibrated the furnace.

    The larger the mass of the thing you are trying to heat, the longer it takes to heat. Therefore, at a fixed temperature, a 300gr ring takes longer to heat than a 100gr ring. The same is true if you put four 100gr rings in the oven at the same time. The rule is that you add 10 minutes of burnout time for every additional ring. So if one ring requires 30 minutes of hold time; four rings would demand?? That is right, 60 minutes. No… you cannot just increase the temperature.

    Rings do not automatically heat up at the same rate that the air in the oven heats up. The thermocouple (TC) is reading the temperature of the air, not the inside of the ring. The rings lag behind, so we hold them at the top temperature so that they can catch up temperature on the inside.

    Example: you have a short, rounded casting on the margins, but the button is sharp edged on the outside.

    The alloy was hot enough, but the internal of the mold was not. The mould pulled the heat from the alloy and stopped it in its tracks.

    The same is true for pressed glass. Short rounded edges mean a cold mould. Not the need for more press pressure or more press time. Try increasing the hold time five minutes, then the temperature by five degrees and then the hold time another 5 minutes until you succeed.

    Example: if the button has rounded edges, and you have rounded edges on your margins. Then the alloy was not near the required casting or pressing temperature. Re-think how you are delivering heat to your button or alloy.

    Now, pull out the silver strips or ‘Tempill’s ‘, and check that burnout oven. You may find that it is way off. If it is right on the temperature, then you are going to have to change your process for casting and pressing to find success.

    Unfortunately, this item was discontinued several years ago.
    However if you make a visit to a good Stationary Store or a Craft Store that sells PRISMACOLOR colored pencils, you may find it.
    It is; Prismacolor Verithin 741 Bleu Indigo.

    When needed, ResinVest may be burned out in a standard manner (slow technique) with some modifications of the rapid technique. You will want to adhere to the 22ml per 100gr powder ratio using whatever proportion of liquid to water that has shown a good result from previous castings.

    A good starting point is 75-80% Special Liquid Concentrate Plus with the remainder distilled or deionized water to make 100%. This ratio would be for printed partial frameworks with two frames in a 700gr ring. Mix the liquid and powder then use a vacuum mixing machine to remove excess air from the mix. Invest the pattern and bench set for a minimum of 30 minutes, 20 minutes in and 10minutes out of the ring to dissipate moisture, the longer the better. However if putting the ring in the oven for overnight burnout place the rings in a plastic bag with a bit of water inside. Tie off the top with a burnable material.  This will prevent drying of the ring and mitigate possible fracture of the mold.

    Ensure adequate investment around each pattern. Typically 3-5mm between each pattern and 10mm from the sides of the ring and about 6mm from the top. This will allow for sufficient expansion in the mold and strength to minimize finning.

    Once you have loaded your oven at room temperature set the rate of climb to 18F per minute to 800F and hold for 30 minutes. For the second stage, the rate of climb should be 25F per minute to 1650F (or the alloy manufacturer recommended temperature) and hold for 40 minutes. Add 10 minutes to final burnout time for each additional ring. Modifications to the liquid water ratio and final burnout temperature will vary for fixed work and pressable ceramics.

    Unfortunately no. The power switch is not a ‘standalone’ switch but is attached directly to the electronic board in the machine.

    This model of Vibrator is discontinued and there are no longer parts available from Whip Mix.

    You might try a hardware store or a local Dental Repair facility.

    The New Heavy Duty Vibrator (ITEM# 10675) has several newer features that you will find beneficial. Please visit our Web Site at www.whipmix.com, click on equipment and scroll to VIBRATORS.

    If this is one of the original, Whip Mix General Purpose Vibrators this version has been discontinued. Unfortunately, parts are no longer available for this unit from Whip Mix. The new GP Vibrator (ITEM # 10650) is available through your dealer.

    Unfortunately, the Whip Mix Hygrobath (generally for use with Whip Mix Beauty Cast investment) is discontinued as of 2005 and no parts were available after September of 2012.

    The Hygrobath held a water temperature of 38.7C or 100F

    If you still wish to do the Hygroscopic Technique with your investment, we would suggest that you find a small water heater, candle heater or crock pot that you can control the temperature and hold at 100F.

    The Vibrator rod will wear out over time and needs replacing.
    ITEM # 06424 Vibrator Rod

    1. Release the spring retainer under the vibrator arm and lift the arm.
    2. Grab the black Vibrator Rod with a hemostat or cotton plyers or if it is too short, some utility or Orthodontic wax.
    3. Pull the worn rod from the hole and replace with the new rod.
    4. Re-engage the spring retainer.

    The best way to see the vibration level is to fill a mixing bowl half full of water. Place and hold the bowl lightly on the vibrator top with the setting on low. Increase the vibration setting and observe the vibration waves increase in the bowl of water.
    If you need to attach a number to these waves, then here are the following numbers;
    -50Hz: 3,000 vibrations per minute
    -60Hz: 3,600 Vibrations per minute
    This unit has two positions for vibration
    Long Wave
    -50Hz: 3,000 Vibrations per minute
    -60Hz: 3,600 Vibrations per minute
    Short Vave
    -50Hz: 3,000 Vibrations per minute
    -60Hz: 3,600 Vibrations per minute
    Note: 115Volt units are 60HZ,  230Volt units are 50Hz

    There have been many inventive Ways to keep the stone from getting on the vibrator from Paper towels to patient bibs held on with rubber bands.

    The best way we have found is to cover the entire machine with a Hotel Shower Cap… These thin plastic caps with elastic retainers are in expensive (free from the hotel where you stay) and last a good while. Let the Stone drip and harden. At the end of the day remove the shower cap and shake. The stone will come right off. Replace the cap over the machine for the next days use.

    The Xcavator has been discontinued as of 2017
    The wiring configuration is below
    Assemble an MD5350 Air Valve Wire (Red, Brown) to J6 of the Logic Board.

    The General Purpose (GP) Vibrator requires;
    115 Volt 60Hertz needs 2.2 to 2.7 Amps
    230 Volt 50 Hertz needs 1.1 to 1.5 Amps
    The Heavy Duty (HD) Vibrator requires;
    115 Volt/ 360 Watt needs 3.13 Amps

    Below are the current (10/22/18) available replacement parts for the VPMMini.

    ME5304 VPMMini Cordeset 115V- No item # Found
    ME5305 VPMMini Cordeset 230V- Item# 29402
    ME5306 Filter Black For VPMMini- Item# 29414
    ME5307 VPMMini Silencer- Item# 29415
    ME5308 Air Filter Element (Just Cartridge)- Item# 29416
    ME5309 O-Ring VPMMini- Item# 29417

    Instructions for checking or replacing the large O ring on the edge of the Block.
    • Turn the VPM2 off and unplug it.
    • Lay the VPM2 down on the machines back.
    • Look at the Block edge to see the large black O ring.
    • Remove the O ring gently from the Block.  See manual for Block picture on page 4 and instructions on page 9.
    • Wipe the O ring off with a clean damp cloth to be sure there is no debris on it.
    • Look to make sure there is no debris where the O ring goes.  Clean out if you see any.
    • If you have a small tube of our #4079 Lubriplate you can very lightly reapply a small around the whole O ring.
    When reseating the O ring back in its slot on the Block, do not push it in one complete circular direction because the seal will not seat properly.
    • For proper Block O ring placement, you will need to place and push the O ring crossing alternating sides in opposite areas to begin to push O Ring into position.  See example below.
    Example: use this clock order for seating the large O ring properly:  First start working the O ring into position at the 12 o’clock position, then go next to 6 o’clock to work it in, then 3’oclock, and next at 9’oclock, then work the ring to the 2 to 8, 1 to 4 positions and continue to alternate sides to work the seal completely in place.   By now you should have the O ring fitting smoothly and evenly in the Block.
    • Tip your VPM2 into its upright position.
    • To test take the VPM2 vac-u- mixer (lid bowl and paddle) put some water in the bowl; place the lid with paddle on the bowl.
    • Attach the vacuum mixer as you hold and support the bottom of the bowl.  Continue to support the bottom of the bowl pushing upward as you turn the whole vac-u- mixer just slightly. That helps to make sure the seal is flattened correctly.
    • Continue to hold the vac-u-mixer in place as you turn the VPM2 machine on.
    • Select your program and push the start/stop button.
    • While holding the bowl watch the front screen for the small arrows to move all the way across from right to left.  Once the arrows have gone completely across you will have suction.  Now you can let go of the bowl.
    • Once your program mix is done, the machine will beep for you to come and put your hand underneath the bowl.  Push start/stop button and the machine will release the vac-u-mixer into your hand.  Your machine is working.
    *If you are still having problems after checking both the O rings call Whip Mix technical support (1-800-626-5651)

    Yes. We have flexible mixing systems for the Combination Unit and Power Mixer. We also have flexible bowl systems for the VPM2 and the VPM mini. These bowls will not work with standard mixing lids and paddle shaft assemblies. The bowls are available individually but do require the correct paddle shaft and lid.
    Combination Unit and Power Mixer +
    15665 Flexible Vac-u-mixer with 5” Mixing Bowl (approximately the same size as a Green flexible mixing bowl)
    15667 Flexible Vac-u-mixer 875ml Mixing Bowl
    15670 Flexible bowl only 5”
    15675 Flexible bowl only 875ml
    VPM2 and VPM mini
    29352 Flexible Vac-u-Mixer for VPM2 and Mini – 5”
    29355 Flexible Vac-u-Mixer for VPM2 and Mini – 875ml

    When choosing a hands free mixer that is programmable, our choices are the standard VPM2 or the VPM Mini. Both use the same Vac-U-Mixer assembly so this is a good aspect if the customer already has the VPM2 and does not want to have an inventory of obsolete accessories. Some of the benefits of going with the VPM2 is the ability to get more elaborate with the programming of the individual programs. Such as pre-vacuum, post vacuum, a premix and the ability to do staged mixing clockwise or counter clockwise with the option of varying RPM’s. The VPMMini will allow RPMs to be set from 100 to 500 and allow up to 9 minutes and 55 seconds of mix time in 5-second increments. The unit also stores up to 99 programs. Therefore, if a user is looking for the ability to create very specific programs, the VPM2 is a good choice. If however the user just wants a basic mix at a lower cost that is easy to program the VPMMini is the better option.

    Most are unaware that this needs doing on occasion. Non-lubrication is often the cause of the tightness between the paddle and the lid.

    1. Remove the drive nut by grasping the paddle and then using a laboratory knife or a large screwdriver placed in the slot of the drive nut.
    2. Turn to loosen and then remove the drive nut.
    3. Now that the drive nut is off, pull the paddle shaft from the lid.
    4. You will notice two ‘O’ rings (#1 ‘O’ ring for the 200, 300, & 500 bowls) on the paddle shaft, you may wish to replace these.
    5. Then using Whip Mix Lubriplate (a white silicone grease) coat the paddle shaft and ‘O’ rings.
    6. Replace paddle shaft into the lid and replace the drive nut.

    A low volume of mix material, in a higher volume bowl, causes this. In this case, it is less than 70grams of powder material in a 500ml bowl. The paddles are set just off the floor of the bowl. As they begin to spin, they push the material outward, leaving behind this dry spot. With more material in the mixing bowl, it folds in as it mixes and picks up the remainder of the dry material.

    If you want to continue using this amount of material, order a 300ml mixing bowl system and it will solve the problem.

    Unfortunately, the PRO BLEND Mixer is discontinued as of 2006
    All remaining parts were exhausted January 1, 2016.
    There are no remaining parts.

    The lid for the Handy Holder is only available in the 500ml and the 875ml bowl types.
    It is the same lid for both.
    ITEM # 15482 – Plastic Lid with Locking Tabs and Collar for use with Handy Holder

    The best way is to soak the stone in the bowl with “GYP-STRIP’ a product from Whip Mix. This caustic material will soften and remove the stone without hurting the plastic of the bowl. It is also safe on the Plastic Lid and the Steel Mixing paddle and Shaft.

    Caution: Gyp Strip should not be used on Aluminum parts or machines like Model Trimmers.
    27014 Gyp-Strip 3.75 Liters (1 Gallon)
    27022 Gyp-Strip 3.75 Liters (1 Gallon) Case of 4

    We are always getting phone calls for these parts on these two mixing units because someone has sucked gypsum up the tubing. It is possible to clean the system, but sometimes it is easier to replace the parts.
    07366 – ‘O’ ring #1 – For the metal tip (Trap Cap) of the suction (vacuum) hose and the inside paddle shaft for the mixing bowl
    07374 – ‘O’ ring #2 – fits inside the Trap Cap
    09172 – Trap Cap – metal tip of the suction (vacuum) hose
    09202 – Trap – clear plastic part that the tip screws on to and holds the gauze that “traps” the gypsum
    09211 – Plastic Tubing (Vacuum tube)
    These above parts can be purchased as a set (#09156)
    06475 – VV Lubricant for Oiler (Oil)
    It is our recommendation that every five years the customer purchase and install the Vac-u-Care Maintenance Kit (ITEM# 28398)
    This kit will include all of the above and more to maintain your machine.
    See installation Video at www.whipmix.com    PRODUCTS/ EQUIPMENT/COMBINATION UNIT

    Unplug the machine….All is not lost.

    1. Remove the oil jar. Dispose of the oil and wipe out the Jar.
    2. Remove the Black Muffler from the machine and blow out the extra water with compressed air.
    3. Remove the silver cone from inside the oil jar and remove the white plastic wick holder by unscrewing.
    4. Remove the felt filters from off the white wick holder and blot dry on paper towel. Re-assemble the felts, wick holder and silver cone. Screw back into the oil jar lid.
    5. Remove the 6 Phillips head screws from the top of the machine and remove the top.
    6. Dry up all of the water in the pump area and then drop in a few drops of oil.
    7. Replace the top of the machine and replace the 6 screws.
    8. Replace the oil jar into the oil jar lid, with the new oil to the oil line.
    9. Plug in and turn on the machine. Run for one and one half minute, to lubricate and purge the machine of water vapor.

    Instructions for checking or replacing the O ring on the Lid of the Vac-u-Mixer.
    • Remove the O ring gently from the Lid.  Wipe the O ring off with a clean lightly damp cloth to be sure there is no debris on it.
    • Look in the location where the O ring was seated to make sure there is no debris or excess plastic pieces where the O ring seats.  Clean out if you see any.
    • If you have a small tube of our #4079 Lubriplate you can very lightly reapply a small around the whole O ring.
    • When reseating the O ring for proper placement on the Lid, you will need to place and push the O ring crossing alternating sides in opposite areas to begin to push O Ring into position.  See Example below.
    • Example: use this clock order for it to seat properly:  First start working the O ring into position at the 12 o’clock position, then go next to 6 o’clock to work it in, then 3’oclock, and next at 9’oclock, then work the ring to the 2 to 8, 1 to 4 positions and continue to alternate sides to work the seal completely in place.
    • Next place Lid on bowl and twist slightly to make sure the O ring is set in position.  By now you should have the O ring fitting smoothly and evenly in the Lid.  Reattach the vac-u-mixer to the machine and continue to hold the bowl.
    • Select your program number, and then push the start/stop button.
    • While holding the bowl watch the front screen for the small arrows to move all the way across from right to left.  Once the arrows have gone completely across you will have suction.  Now you can let go of the bowl.
    • Once your program mix is done, the machine will beep for you to come and put your hand underneath the bowl.  Push start/stop button and the machine will release the vac-u-mixer into your hand.  Your machine is working.
    *If checking the O ring on the vac-u-mixer that does not fix your problem, then be sure to check the large black O ring on the edge of the Block.

    If you have any trouble pulling vacuum.  Always try the finger test first.
    • Make sure the machine is off and unplug it.
    • Lay the VPM2 down on the machines back.
    • Next remove all the Foam Filters.
    • Find the tiny hole located under where the foam rings were sitting.
    • Tip the machine back upright.
    • Put your finger over the tiny hole and then turn the machine back on.  If the arrows go quickly across the display screen then it proves you have vacuum.
    • Turn the machine off and replace the Foam Filter rings
    • But if the arrows do not go across the display window then call Whip Mix Customer Service 800-626-5651 and ask for Technical Support for the VPM2.

    The usual cause is stone buildup on components on the lower portion of the mixing unit. The primary reason for stone buildup is overfilled bowls. Each bowl size has a safe capacity to minimize this problem.
    For example the 500ml Vac-U-Mixer that comes with each unit has a capacity of 350gr of powder.  This allows for the required liquid to be added but avoid an overfill situation.
    If this does occur it is usually easy to see material on the top of the lid via the vacuum hole. If this does occur clean immediately before the material has time to set up.
    From time to time though this can occur and some preventative maintenance will be necessary.
    Some items that become clogged with stone can be cleaned, however if this isn’t possible here are the items most commonly affected by stone buildup due to overfilling the mixing bowl:
    VPM Mini
    29414-Black Sponge Filter
    29415-Silencer (hex shaped brass screen)
    29416-Air Filter (cartridge inside inline filter)
    29417-O-Ring (for lower housing)
    For additional information follow the links below, there under technical recourses you with find the operator manuals.

    After conferring with our chief engineer, he explained our mixing units are designed for commercial lab use. Essentially dental laboratories and even an in office lab facility is not in direct patient care and should not be viewed as a medical, for patient use device. Once any procedure such as a dental impression is taken, it is brought to the lab where gypsum (dental stone) is mixed and models are poured. Our units would not be used on patients therefore; they are not considered a medical device. Think of laboratories as dental factories creating a final product that ultimately is given to the patient like a crown or denture. The VPM2 should not be viewed as something used chairside on the patient like a headpiece used in the mouth.
    Our products all contain commercial grade power supplies, not medical grade power supplies.  The numbers are all well within the OEM manufacturers stated leakage tolerances and were accepted by UL & ETL during the 61010 Laboratory Standard Certification process.

    Generally, you cannot. Super glue, which is thin enough to get into the open crack, will wash out over time. In addition, you may not get everything sealed up. The leak will allow air to enter into the mixing bowl and cause the loss of vacuum and possibly bubbles in your mix.

    The bowls by themselves are a replaceable item for each size.
    07595 – Plastic Bowl (200ml) 2-7/8 I.D. x 2” deep
    07609 – Plastic Bowl (300ml) 2-7/8 I.D. x 3” deep
    08974 – Plastic Bowl (500ml) 3-3/4 I. D. x 2-3/4 deep
    09032 – Plastic Bowl (875ml) 3-3/4 I.D. x 5-1/4 deep
    09067 – Stainless Steel (1200ml) 4-1/4 I.D. x 5-1/2 deep

    In most cases the answer is no. Especially if the shaft has bent. These are very hard to straighten and if they are not straight, the paddles will strike the inside of the mixing bowl causing it to dislodge and loose vacuum and/or scrape bits of plastic into your mix.
    A bent shaft also causes wear to the interior bearing of the lid. Eventually you will have an air leak or an actual seizure of the lid and the paddle shaft.

    Replacement paddle shafts are available;
    07617 – 200 ml Paddle Assembly (left hand thread for friction drive) with drive nut # 4109
    08907 – 200 ml Paddle Assembly (right hand thread for slotted drive) with drive nut #6375
    07633 – 300 ml Paddle Assembly (left hand thread for friction drive) with drive nut # 4109
    08931 – 300 ml Paddle Assembly (right hand thread for slotted drive) with drive nut # 6375
    08923 – 300 ml Paddle Assembly Teflon Coated for Alginates (right hand thread) drive nut # 6375
    15601 – 500 ml Paddle Assembly (right hand thread, for use with handy holder) drive nut # 6393
    08982 – 500 ml Paddle Assembly (right hand thread) drive nut # 6375
    09008 – 500 ml Paddle Assembly (right hand thread, flat paddle for Alginate) drive nut # 6375
    15644 – 875 ml Paddle Assembly (right hand thread, for use with Handy Holder) drive nut # 6393
    09040 – 875 ml Paddle Assembly (right hand thread) drive nut # 6375
    09075 – 1200 ml Paddle Assembly (right hand thread, for stainless steel bowl) drive nut # 6865

    Make sure you only put 2 clean foam filter rings up in the machine.
    • Three foam filters came with the machine when you purchased it.  Only use two filters inside the block at a time.
    • The extra filter is to use for rotation when you have to swap out a dirty filter.  When swapping out filters always place the cleanest filter in first followed by a second foam ring filter.
    • Take the soiled filter and rinse the debris off, set aside and let it completely dry and save.
    • New #29347 VPM 2 Foam Filters can be purchased separately as needed.

    Three things generally cause this;
    1. The Toggle Switch on the font of the machine has failed.
    2. The Micro Switch inside that machine has failed.
    3. The Electric Motor is dead.
    Both of the following switches are accessed through the lower housing of the unit. See the website, www.whipmix.com for replacement instructions or video.
    1. The On/Off (toggle) switch is replaceable. However, we need to know the age of the machine in order to do so. Machines built before 1976 used a single pole on off switch (two wires extended from the switch). After that date, the machine used a double pole on off switch (4 wires extending from the switch).
                  Item #13455 – Motor Switch Two Pole
                  Item # 06246 – Motor Switch Single Pole
    2. The Micro Switch is located on the bracket inside the lower member of the machine.
    Item # 13471
    Item # 06599 After 1976
    3. The Electric Motor is Dead…Time for a new unit.

    From time to time, a Powermixer or Combination unit will seize up and make a humming sound. The good news is this is most likely not a motor issue but a rotor issue. The rotor can seize up due to moisture buildup in the pump area. One obvious reason for moisture in the pump is if water gets sucked up the hose and is allowed to sit. A less obvious reason is not purging the unit for one minute after each use. This is the most common reason and easiest to overlook. It is very important to get in the habit of purging after each use. Remember when we mix with vacuum in addition to pulling out air bubbles to get a bubble free mix, we are pulling moisture into the pump area. If we mix and simply stop the mixer the moisture has time to thicken in the oil causing vanes to stick, resulting in loss of vacuum and in some cases actual corrosion. When this happens, the rotor will cease to spin and the unit will not mix.

    The sound from the motor will be a low hum giving the impression that the motor is ‘locked up’. Some users go so far as to try to turn the front drive chuck with a pair of pliers. Do not do this! While you may put enough force to free the rotor in the pump area, you may also strip the nylon gear in the lower housing.

    First, unplug the unit from the wall outlet.

    To access the pump area take the six screw off the top of the machine and remove the end plate. This will reveal the pump area. To do this you will need a Philips head screwdriver. Next you will want to remove the four vanes in the rotor and set them aside. Then take some WD40 and spray into just the pump area inside the pump body wall. Be careful not to spay down into the impellers in the top of the motor. Allow the WD40 to set for 15 minutes, longer if corrosion is extreme. Next take some fine grit sandpaper, 240-400 grit will work best, and fold it up to fit in the vane channels of the rotor. In addition to moving the sandpaper through the channel, hold the folded sandpaper down to make contact with the pump body floor. Once in contact with the floor try to turn the rotor via the front drive chuck at the bottom of the unit. REMINDER…unplug the machine. You can insert the drive nut of a lid and paddle assembly into the drive chuck, and use the paddle as a key to more easily turn the motor shaft. Once you feel movement, take out the paddle, plug the unit in and quickly turn on the switch to see if the drive chuck (s) spins. If they do spin, clean the vanes with WD40 and scrub them off.

    Dip the vanes in oil (VV Lubricant) and insert them into the channels of the rotor making sure the notches of the vanes face the center of the rotor. Replace the end plate securing all six screws with even pressure to avoid a gap between the end plate and pump body wall, which can cause a loss in vacuum. If you are still experiencing low vacuum you may need to clean more thoroughly.

    If the 1200ml Vac-U-Mixer is not holding to the VPM2, you are not achieving full vacuum and the unit will not begin a mix. Checking for stone buildup in the foam filters and the ‘O’ring on the block assembly and the Vac-u-mixer lid could be the issue. The buildup of debris is most likely due to overfilling the mixing bowls. This causes the mixed material to come out of the vacuum hole on the lid and into the vacuum chamber. In addition, if the mixing bowl has been dropped, and landed on its lip, the lip may be bent and no longer capable of holding vacuum. This bowl should be replaced. In the 1200ml size the most common cause for vacuum issues is not holding the lid and bowl assembly square on the block at the lower housing of the VPM2. Also not holding it long enough to allow vacuum to be pulled, can be an issue. The greater volume of air needing removal from the 1200ml size will mean holding the bowl by hand longer compared to the 500ml for example. The vacuum pump only pulls at one rate and does not recognize the different sizes in use.

    After conferring with our chief engineer he explained our mixing units are designed for commercial lab use. Essentially dental laboratories and even an in office lab facility is not in direct patient care and shouldn’t be viewed as a medical, for patient use device. Once any procedure such as a dental impression is taken it is brought to the lab where gypsum (dental stone) is mixed and models are poured. Our units would not be used on patients therefore they are not considered a medical device. Think of laboratories as dental factories creating a final product that ultimately is given to the patient like a crown or denture. The VPM2 shouldn’t be viewed as something used chairside on the patient like a headpiece used in the mouth.
    Our products all contain commercial grade power supplies, not medical grade power supplies.  The numbers are all well within the OEM manufacturers stated leakage tolerances and were accepted by UL & ETL during the 61010 laboratory standard certification process.
    17 August 2017—INSP: Passed – No damage, error, and/or defects noted.
    Unit operation verified and functions properly.
                           440 uA’s   no faults
    0.19 ohms and 821 uA’s  open neutral
    ECN: 100864         NOMENCLATURE:  SAFETY ANALYZER           CAL DUE:
    The equipment meets all manufacturer specification.
    ECN: 106412         NOMENCLATURE:  SAFETY ANALYZER           CAL DUE:
                                            443 uA’s  no faults
    SAFETY: 0.10 ohms and 829 uA’s  open neutral

    Three things generally cause this;
    1. Over filling of the oil jar. Fill only to the fill line on the oil jar.
    2. The top of the mixer was laid down, for repair or shipping, without removing the oil jar. Oil has moved from the oil jar into the top end of the machine in too great a quantity.
    3. The Wick is too far into the extension pipe.
    1. Remove the Oil Jar and remove enough oil to set the level at the line.
    2. Remove the oil jar and set aside. Take the top off the machine by removing the six (6) Phillips head screws. Sop up the excess oil with paper towel. Replace the top and tighten the screws. Unscrew the Muffler. Replace with new Muffler (Item# 06157) or if an emergency wrap paper towel around the muffler and use air hose to blow air through the muffler to remove most of the oil. Then replace and wrap a paper towel loosely around the muffle and secure with a rubber band. This will help to trap the remaining oil.
    3. Remove the oil Jar. Unscrew the silver cone shaped part using a crescent wrench. Move the wick to the right position so that it remains about one centimeter off the floor of the oil jar. Thread the wick back through the top of the oiler lid and screw the silver cone back into place. Replace the oil Jar.

    The number is an Engineering and Manufacturing number that indicates the size of the bowl.
    This number is not the Item Number of the bowl.
    4002 – 200ml Plastic Bowl ITEM # 07595
    4452 – 300ml Plastic Bowl ITEM # 07609
    6502 – 500ml Plastic Bowl ITEM # 08974
    6602 – 875ml Plastic Bowl ITEM # 09032
    The Stainless Steel 1200ml Bowl does not have one of these numbers printed on the bottom. It\ is the only Stainless Steel bowl that we sell. ITEM # 09067

    There are two possible issues;
    1. The “Vanes” in the top pump portion of the machine, are stuck inside the Rotor and are not extending out to the pump body wall. You can see how to clean or replace these vanes by going to the website, www.whipmix.com.
                  ITEM # 06467 Vanes for Vacuum Pump (set of 4)
                 You can unstick the vanes by following the first part of the video.
                 It may also be time to give this machine a maintenance checkup.
                 Purchase the Vac-U-Care Maintenance Kit, ITEM# 28398, and have all the parts necessary.
    2. The Rotor has come unglued from the motor shaft. This is uncommon but it can occur. Instructions to glue the rotor back are available from Technical Support or you may send the machine in for repair if it is less than 20 years old.

    The “Vanes” in the top pump portion of the machine are stuck. You can see how to replace these vanes by going to the website, www.whipmix.com.
    ITEM # 06467 Vanes for Vacuum Pump (set of 4)
    You can unstick the vanes by following the first part of the video.
    It may also be time to give this machine a maintenance checkup.
    Purchase the Vac-U-Care Maintenance Kit, ITEM# 28398, and have all the parts necessary to get this unit back in shape.

    All of these issues are repaired by replacing the mixing bowl Lid or the Lid ‘O’ ring.
    08885 – 200ml bowl Plastic Lid with Nylon Bearing and ‘O’ ring #4
    08885 – 300ml bowl Plastic Lid with nylon bearing and ‘O’ ring #4
    08958 – 500ml bowl Plastic Lid with nylon bearing and ‘O’ ring # 6
    15482 – 500ml bowl Plastic Lid with Locking Tabs and Collar (for use with Handy Holder0 and ‘O’ ring # 6
    08958 – 875ml bowl Plastic Lid with nylon bearing and ‘O’ ring # 6
    09059 – 1200ml bowl Metal Lid Assembly with ‘O’ ring # 8

    ITEM# 06475 – VV Lubricant
    The viscosity of the oil is important to the function of these machines. Do not use motor oil or 3 in 1 oil.
    If you have an emergency and cannot wait to get the VV lubricant, call Technical Support (800-626-5651) for a substitute.

    There have been different versions of the drive nut over the lifetimes and designs of the mixing machines based on the requirements of the Gypsum and Investment materials of the time.

    Some of the older style drive nuts are no longer available.

    The current Drive Nuts are these:
    09105 – Slotted Drive Nut – for use with the 1200ml mixer (Stainless Steel). This drive nut fits the mixing machines but has a larger threaded area to accommodate the larger paddle shaft of the mixer.
    09091 – Slotted Drive Nut for 875ml, 500ml, 300ml and 200ml mixing bowels
    15555 – Short Slotted (hourglass shape) for use with the Handy Holder on the Ortho Power Mixer
    09113 – Friction Grip (rubber ‘O’ ring around the center) for use with early mixing machines or the Combination Unit Mixer. This drive nut has left hand threads and can only be used for a paddle shaft that has left hand threads.

    A customer called with an issue regarding his newly installed 115V Electric Water Valve on a 1/2HP Model Trimmer. He said when the unit started up the water flowed just fine. However, when the unit is switched off, the water stopped but the water inlet hose vibrated and made a thumping noise. After consulting with LEAD Repair, they told me to have the customer check and make sure it was 115v and not 230v. They said this has caused the problem in the past. Also, double-check the tubing and make sure the water is coming into the ‘IN’ arrow on the brass base. The arrow indicates the direction of water flow. After re-checking the water tube, the customer realized the water inlet hose was going in the wrong direction. This was most likely causing his issue.

    We can help you if you know the serial number of the machine. Unfortunately, the original rocker switch on the side of the machine has been replaced. The original side rocker switch is no longer available from Whip Mix as of October 2011.
    If you have the rocker switch on the side of the machine, you can contact the SCHURTER Company and ask for Item# MT36055 or Material Number 4430.2643. Try using this link; HTTP://www.schurterinc.com/Contact/Worldwide-Offices
    If you are replacing the current back side rocker switch, the order number is ITEM# 09646

    In an effort to standardize, the door gaskets for the model trimmer will begin to use the same gasket stock. Currently the 12” 1/2Hp and 10” 1/3 HP trimmers are using a hollow rigid tube shaped gasket (7.14mm) cut to a particular length for each size with separate item numbers. As of the end of 2017, the 12” 3/4Hp will use the same size gasket and not the solid foam style gasket (5.88mm).
    3/4HP trimmers built before then sent in for repair needing a gasket would either need to have the gasket trench machined to receive the new larger gasket or use the old style foam gasket.
    When ordering a gasket for a trimmer, it will not only be important to know which size and HP trimmer needs the gasket but also the serial number, specifically on the 3/4HP unit to determine if an old foam or new hollow gasket is needed.

    Some things to consider after you have familiarized yourself with the instructions of the Digital Wax Carving Pencil are to be aware of the unique features of the device to keep the unit in good working order.

    When placing the tip on the pencil assembly, be sure to line up the slot in the tip base with the raised area of the heat element. Failure to do this and attempting to force the tip into place could result in damage to the tip and pencil. Additionally, while the pencil is not in use place it back in the magnetic cradle to keep it out of the way when performing other tasks. Leaving it resting on the bench could cause accidental burning of the electrical cord from the hot tip. Another problem occurs when the pencil falls on the floor, unknown to the user and the chair rolls over the handle breaking the assembly.

    When changing tips it is easier to remove the tip while it is still warm. Using a pair of hemostats or needle nose pliers to prevent burning fingers, grasp the body of the tip and gently remove it from the heater rod. Once the wax residue cools, it may be very difficult to remove. Do not pull with excessive force as this can damage the heating element on the pencil.

    Over time as tips are used, the insertion area may distort. This is normal. They can be gently bent back into position to provide a more snug fit to the heating element using a hemostat or needle nose plier. Excessive carbon and oxidation buildup on the tip and heating element created over time through heating and cooling cycles, is removed with glass beads in a micro blasting machine.

    The tip will eventually wear out and need replacement. The tips are available for purchase individually.

    Exercising a bit of care with the wax carving pencil can prolong the lifespan of the unit and avoid costly replacement or void the warranty.

    Yes, you would just need to change the plug/electrical cord. The unit will adjust to the current.

    There are four (4) wells in the Digital Wax Pot. Opening the lid and looking from the front of the wax pot, the bottom well holds 62ml of wax. The two outside top wells hold 16ml of wax each, and the top center well holds 22ml of wax.

    We cannot tell you how many grams of wax each well could contain, as each manufactured wax is a different weight.

    Wax gets in between the tip and the heating rod of the electric waxer and when cool causes the wax tip to be ‘stuck’ to the rod.
    Turn the waxer on and wait for it to heat. Using a pair of Hemostats, grab the tip. Do not rotate the tip as it is engaged in a lug and slot to lock it in place. Pull apart the tip and the pencil.

    To replace with a new tip, find the lug on the heat rod and the slot in the new Tip. Line them up and then push together. The lug will engage the slot in the tip as you push them together and stop the tip from rotating in use.

    Yes, you can! The pencils are available for the regular (ITEM# 10163) and for the TOUCH pencil (ITEM# 10165).

    The touch feature allows you to “”Jump” between pre-set temperatures.

    While holding the pencil, if you touch to metal ring at the top of the safety grip near the heated tip, it will cause the temperature of the pencil to jump to another pre-set temperature.

    You may pre-set any two temperatures you would like, with-in the temperature range of the unit (50C-200C)

    Each wax and each Technician will have a preference. Generally, for Crown & Bridge Wax, that temperature is around 195F (about 90C). The best way to tell if to get the tip hot enough to melt your individual wax is to gently press the heated tip into the wax. Make sure that it melts wax onto the tip. If not, it is too cool. Then rotate the tip of the waxer to a down pointing angle. The wax should move to the tip of the waxer and stay there.

    IF it falls off, it is too hot….if it is smoking, it is too hot. If it does not melt when touching the tip to the wax, it is too cool.

    The Electric Heating Tool tool is used in Conjunction with a Surveyor for RPD (Removable Partial Denture) work.

    This tool is discontinued by Whip Mix and is no longer available.
    You may try META DENTAL or BesQual S542 or Henry Schein for availability.

    Digital Wax Carving Pencils – These are what the Technicians simply refer to as Electric Waxers.
    The Digital Wax Carving Pencil-Single is the most popular.
    This unit has two temperature sets and can use all 9 available tips.
    It has the smallest footprint (3×4.7×2.5”) and a Temperature range of 122F (50C) to 392F (200C)

    Yes. You may need to adjust the top temperature by 10C upward, and the press time should be about 3 minutes.

    The Pro 200 has the IVOCLAR parameters already in the furnace. However, you will still need to make adjustments in the temperature. Remember that any porcelain reacts to time and temperature.

    Yes. The parameters provided to Whip Mix by GC are attached on page 2.

    Remember that individual furnaces may require a slightly different number so be prepared to make slight changes to get your best results.

    No, you do not. The device is there to help cool the muffle in a more consistent fashion and faster than normal. Unfortunately, many Ceramists simply grab their airline and dispense compressed air into the Muffle to cool it rapidly. This is never a good idea as the compressed air may contain moisture, oil, and airline gunk, and you cannot actually regulate the amount of air entering the muffle. It will certainly shorten the life of the muffle and perhaps contaminate your ceramics.

    The Quick cool device takes air from the muffle and routes it through the vacuum pump and back into the muffle safely and at a decreased temperature, cooling it more quickly than a natural cool.

    If the battery dies on your furnace while plugged into a power source nothing will happen.
    However if the battery is dead and the power goes off, you will lose the use of the motherboard and be unable to restore your furnace. This is a permanent condition.

    The PRO 100 uses 20+ year old (yes it has been that long since it was designed) technology for the retention of its files and instructions. Most of us are now using solid-state electronics that do not require battery backup and, we are not faced with this issue (the PRO 200 Furnaces are Solid State).

    If you are using a PRO100 now and do not remember when you last changed the battery do not unplug your furnace! Call us for instructions about changing out the battery.

    Recently a customer called concerned about sintered zirconia restorations coming out grey after sintering, using the ZR Pro discs. We went over firing parameters and all seemed normal in value. I recommended purging the unit at 50C over the highest sintering temperature, in this case 1500C. Once the purge process is complete, use calibration tabs to calibrate the sintering furnace. In some cases, temperatures can be off by 50C or more. This can affect the strength and visual esthetics of the restoration.

    Additionally if you are using Alumina Sintering Beads, change them to Zirconia Sintering beads (ITEM # 96549).

    Unfortunately, there are no parts available for this oven.

    Unfortunately no. This product was discontinued in 2005 and there were no parts or repairs as of September 2012.

    Yes. The current heater plates will fit the Jelenko Burnout furnaces. You will need to know it they are the Medium or Large version of the burnout oven.

    No, we do not repair the Jelrus Porcelain Furnaces.
    Whip Mix did purchase the Jelrus Burnout ovens. We did not purchase the Porcelain furnaces.

    Whip Mix acquired the Jelrus Burnout ovens from Air Techniques and we do repair or have parts available for some of the ovens. We have parts for the Jelrus Radiance, The Jelrus Infinity L-30 & M-30, and for the Jelrus PDQ Digital both Medium and Large. We do not repair or have parts available for the Jelrus Porcelain Furnaces.

    I explained to the customer that we have limited literature and repair capability here at Whip Mix for the digital version of the Radiance Burnout Furnace from Jelrus.

    However, the Jelrus machines we acquired from Air Techniques were the Infinity and P.D.Q. line and not the Radiance, which had been previously discontinued.

    In addition, we did not acquire the Jelrus Porcelain Furnace lines, which were discontinued by Air Techniques.

    Generally, we send customers to P&S in California as an alternate repair option, however I was able to locate a site that has many older or discontinued furnace manuals from several manufacturers available for download. The customer was very pleased to a have a source for these manuals.


    From time to time when the Xcavator is running, you may see a red light illuminated in the vacuum fault area of the control panel. Even with this indicator light, your suction might still be operational.

    Here are some things you will want to check if this occurs. The condition of your vacuum system, is every thing working properly? Then is the suction sufficient for use with the Xcavator? If multiple items are on the same vacuum line this can diminish the vacuum realized at the Xcavator connection. Sometimes closing off other items while using the Xcavator may be necessary.

    Make sure the hose leading from the vacuum to the Xcavator is secure at both connection points. If suction seems weaker than usual, check the filter bag to see if it needs emptying. Sometimes the small black tube on the back of the unit will become obstructed. Removing the tube and manually blowing air through it may fix the issue. If you have cleaned the tube and reinstalled it yet still see the vacuum fault indicator light is illuminated, it may need to be reset.

    To reset the vacuum fault indicator, you want to turn the vacuum and the Xcavator off. Next, hold down on the 200-gram delay button while turning on the power button for the Xcavator. You will hear a series of beeps, after which release the 200-gram delay button. Now turn off the Xcavator. You unit’s vacuum fault indicator should be reset.

    Turn the Xcavator and the vacuum on.  The Vacuum Fault light should now be out and the Xcavator should function normally. If it does not, you may need to redo the reset steps. If this still does not resolve the issue, please call Whip Mix technical support.